As the threat landscape evolves, increasing demands are placed on the technology used to protect organizations. It’s not uncommon for a business to manage a number of vendor technologies each with its own contacts, processes and escalation paths.
The challenges around incident diagnosis and resolution are compounded when multiple technologies are involved.
SecureCall provides a single point of contact across multiple security technologies to efficiently resolve complex technical issues and maximize a client’s return on technology investment. Our certified, multi-lingual experts will work as an extension of your technical support team, and nearly 80% of service requests are resolved without engaging outside vendors.
We offer comprehensive support at two levels:
Classic (Monday to Friday, regular business hours), or
Premium (24x7/365). Clients can also purchase additional services to extend the support offered by SecureCall.
For more information about SecureCall, take a look at our SecureCall Solution Overview.