Service Delivery Management

The current digital landscape creates great opportunities for business, but with this comes new risk. Organisations constantly face new challenges, which are compounded by the need for the right skilled resources. That’s why NTT Group clients choose Service Delivery Management (SDM) to improve co-ordination of services from partners, help lower the cost of administration and reduce the complexity of maintaining multiple support systems.

SDM ensures clients receive the highest standard of support from NTT Security delivery teams and our partners. Available at three different levels to best meet client requirements, SDM can include extended options such as business reviews, bespoke reporting and tracking of broader service improvement programmes via a management dashboard.

Who is SDM for?

Every business is different and SDM is available at three flexible levels to match the focus, circumstances, capabilities and constraints of your business. Depending on the level of support your organisation requires, you can choose from:

  • Service Lite
  • Service Management
  • Service Operations

Service Delivery Manager

NTT Security Service Delivery Managers work as members of your security team. Our exclusive focus on information security and investment in training covering numerous accreditations, mean we are in a unique position to share our practical knowledge and experience. Whether dealing with a major incident or simply evaluating a proof of concept, the Service Delivery Manager will act as the customer champion, proactively seeking out opportunities to minimise incident recurrence, capture lessons learned and implement service improvement activities.

Benefits of service delivery management:

> A security partnership> Clearly defined processes
> Lifecycle management> Customer satisfaction programme
> Business Intelligence> Reduced complexity
> Continuous improvement> Regular service reports




For more information about NTT Security Service Delivery Management, please download our SDM Data Sheet.

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