We collect personal information in order to provide our services and solutions, to conduct our business and to improve customer service.
The types of personal information we collect will depend on how you interact with us. Typically, we collect the following personal information:
We do not normally collect sensitive information about you such as information relating to your health, religion, political beliefs or race. If we do collect sensitive information which is reasonably necessary for the operation of our business functions or activities, we will obtain your consent to do so.
If your organization is a NTT Security client and you do not agree to provide us with your personal information, this may limit our ability to provide our services and solutions to your organization.
We collect personal information directly from you unless it is unreasonable or impracticable to do so. We may collect your personal information in the following ways:
We may at times obtain personal information that relates to you through third parties. Where we do so, we will ask any third parties to confirm in writing that they have legally obtained your personal information and that we have the right to acquire it from them and to use it.
We collect, hold, use and disclose personal information for the following purposes:
We store personal information to ensure that we can manage and maintain communications with organizations with whom we do business. Contact may be verbal, electronic or written.
We will only store your personal information if it is relevant to your organization conducting business with us. We do not normally store information that is sensitive information.
We take all reasonable precautions to ensure that personal information is protected from misuse, interference, loss, unauthorized access, modification or disclosure using a combination of physical, administrative and technical safeguards. We hold personal information in either paper-based records in secure access controlled premises or in electronic form in databases and email files which require logins and passwords. NTT Security personnel are also contractually bound by confidentiality obligations.
NTT Security’s website is linked to the internet, and as the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
If your personal information is no longer needed, we will take reasonable steps to either delete it from our systems or de-identify it, except where NTT Security is required by law or a court/tribunal order to retain the information.
We may disclose your personal information to our employees and related bodies corporate for the purposes set out in section 1.3 above.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.
We may also disclose your personal information to:
Except as set out above, NTT Security will only disclose personal information if this is required by law or a court/tribunal order or otherwise permitted under the Privacy Act.
We may also disclose personal information to our related bodies corporate based overseas for the purposes listed in section 1.3 above. For more information about NTT Security, please visit this web site: https://www.nttsecurity.com/about/about-NTT-Security
Our services are delivered on a multi-country basis which may require us to disclose your personal information to related bodies corporate, suppliers and service providers located outside Australia including Japan, India and the USA for some of the purposes set out in section 1.3 above.
We will take steps to contractually ensure that overseas recipients of your personal information provide a level of protection for your personal information which is equivalent to the APPs. However we advise that personal information may be disclosed to entities in countries which have a lower standard of protection of personal information than enjoyed in Australia. By using our services you accept this.
We may send you direct marketing communications and information about our services and solutions that we consider may be of interest to you.
We may send communications in various forms, including mail, SMS and email, in accordance with applicable laws, such as the Spam Act 2003 (Cwth). You consent to us sending you those communications by any of those methods. If you indicate a preference for a method of communication, we will use reasonable endeavours to use that method whenever practical to do so.
We do not provide your personal information to other organizations for the purposes of direct marketing.
We will take all reasonable steps to ensure that the personal information we hold about you is accurate, up to date and complete.
You may request access at any time to personal information that we hold about you and we will give you access in the manner that you request where it is reasonable and practicable to do so, except where we deny access as permitted by the Privacy Act.
For example, we may need to refuse access if granting access would interfere with the privacy of others, is unlawful or would result in a breach of confidentiality.
You may also request that we correct your personal information when it is inaccurate, incomplete or out of date.
If you wish to access or correct your personal information, please send a written request to our Privacy Officer at [email protected]. Our Privacy Officer will respond to your request within 30 days after you make the request.
If we deny your request for access to or correction of your personal information, we will provide you with written reasons for refusing your request and the mechanisms available to you to complain about our refusal.
If you have concerns about how your personal information is being handled by NTT Security or you wish to make a complaint about a breach of the APPs by NTT Security, please send your complaint in writing to the Privacy Officer at [email protected].
The Privacy Officer will respond to you in writing within 30 days of receiving your complaint, setting out what action NTT Security will take as a result of your complaint or alternatively providing an explanation to you if there has been no breach of the law.
telephone: +61 (0)2 8437 9900
email: [email protected]
Atten: Office of CISO.
NTT Security (Australia) Pty Ltd, 141 Walker Street, Level 7, North Sydney, NSW 2060
You also have a right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) however we recommend you contact us before doing so as we may be able to resolve any issues with you directly in a more efficient manner. Information about the OAIC can be found on OAIC’s website www.oaic.gov.au, and their contact details are:
telephone: 1300 363 992
email: [email protected]
mail: GPO Box 5218, Sydney NSW 2001